Refund policy

Return Window

We really hope you like the product you ordered! But if you are not satisfied with the order you receive, we will happily accept your prompt return. Please contact our customer service department within 14 days of receiving your item to initiate the return process.

All returnable items must be unwashed, unworn, and in original condition with their tags still attached.

How to Start a Return

Please contact our customer service team within 14 days of receiving your order. Please include the reason for return and photographs for verification.We usually reply within 2 working days, but in case of a long holiday, it may be delayed by about 3 working days.
Once we have approved your request, Please send your item(s) using USPS within 7 days.
When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.We can only refund when we got item.if we cannot got that,we refuse to refund. If the parcel was hold by the Customs, the Customs Clearance fee need to be paid by customer,Or we can’t get the item.
Once confirmed, the refund will be credited back to the original payment method within 3-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

Refund Note:

For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, etc.) which are not caused by us, buyer should bear forth and return shipping cost.

Unlike wrong size, fit issue is usually not caused by the seller. But to offer better service, we provide size customization services. You can choose a custom size in your order and just enter your size.

Please note if you choose colors across different fabrics, the colors may vary a lot. It doesn't mean that we make a wrong color. e.g. Burnt orange of chiffon is quiet different to burnt orange of silk satin.

• For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.
• Returns of 2 items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount; Returns of 3-4 or more items from single or multiple orders are subject to a 40% restocking fee that will be deducted from the refund amount.

Made-to-Order and Custom Items

Customized item is not supported to return.courier charges are non-refundable.

We understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!

What will be a custom option (customized product)?

Custom color;
Custom size;
Customization;
Choose or offer a color which is not the main shown picture color;
Change back style which is not the original one;
Offer a dress image (not from us) to customize, OEM, etc.
All colors are customized except for As picture

A few things to remember about custom dresses:

Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.

If you receive a dress that doesn't fit, you can take it to a tailor to have it altered. We can offer up to 20% of the order cost as compensation for the alteration. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!

All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.

CANCELLATION POLICY

All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:

Unpaid orders are automatically cancelled after 1 day.
Cancel order within 24 hours of payment for a full refund.
Cancel order 24–72 hours after payment: 80% refund + shipping fee.
Cancel order 72-120 hours after payment: 50% refund + shipping fee.
Cancel order > 120 hours after payment: Refund of shipping fee only.
Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

If you have any questions, you can contact us.
Email:support@bldress.com