Cart
0
BL DRERSS Customer Care
Frequently Asked Questions
BL creates dresses for real moments — from wedding guest looks and bridal celebrations to evening events, parties, vacations, and everyday occasions. Below are answers to our most common questions about ordering, sizing, shipping, returns.
Ordering
Helpful information before and after placing your BL order.
Is BL Dress a legitimate website?
Yes. BL Dress is a legitimate fashion brand offering dresses for weddings, parties, formal occasions, vacations, and everyday special moments.
Customers may shop online, review product details, check sizing information, and contact our customer support team for help before placing an order.
How do I place an order?
Browse our collections, select your preferred color and size, review the product details and estimated delivery information, then add the item to your cart and complete checkout.
Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at support@bldress.com.
Once an order has started processing or has shipped, changes or cancellations may no longer be available. If the order has already shipped, it will need to follow our return policy.
Sizing & Fit
How to choose the best size and prepare for possible alterations.
How accurate is the sizing?
BL dresses follow standard dress sizing, and each product page includes sizing guidance to help you choose the best fit.
For the most accurate size selection, we recommend measuring your:
- Bust
- Waist
- Hips
- Hollow-to-floor length, when applicable
Compare your measurements carefully with the size chart before ordering. If you are between sizes, we usually recommend choosing the larger size for easier alterations.
What if my dress does not fit?
If your dress does not fit as expected, please review our return policy and contact our customer support team. Depending on the item condition and return timeline, we may be able to assist with a return, or sizing recommendation.
Do dresses usually need alterations?
Yes. Many formal dresses, wedding guest dresses, and occasion dresses may require minor alterations for the most polished fit.
Every body shape is different, and fabric, silhouette, and dress length can affect how the dress fits. Simple adjustments such as hemming, strap shortening, or waist tailoring are common.
How do I choose the right size if I am between sizes?
If your measurements fall between two sizes, we generally recommend ordering the larger size. It is usually easier for a tailor to take in a dress than to let it out.
If the dress is fitted through the bust, waist, or hips, prioritize the largest measurement area to avoid a dress that feels too tight.
Shipping & Delivery
Processing time, delivery estimates, tracking, and pickup information.
How long does shipping take?
Shipping time depends on the item’s availability, your location, and the shipping method selected at checkout.
- Standard Shipping: estimated 7–12 business days
- Express Shipping: estimated 3–5 business days
When should I order my dress?
For special events, we recommend ordering as early as possible to allow time for processing, shipping, and possible alterations.
For wedding guest dresses, formal dresses, prom dresses, or bridal-related looks, ordering at least 2–4 weeks before your event is recommended whenever possible.
Do you ship internationally?
Yes. BL Dress offers international shipping to selected regions. International shipping rates and delivery timelines are calculated at checkout.
Please note that customs duties, taxes, and import fees are not included in the shipping cost. These fees vary by country and are the responsibility of the recipient.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
You may also visit ourOrder Trackingpage or contact support@bldress.com for assistance.
Returns & Exchanges
Return window, item condition requirements, and refund details.
What is your return policy?
Most standard-size dresses sold on BL Dress may be returned within 14 days from the delivery date, as long as they meet our return requirements.
Items must be:
- Unworn
- Unaltered
- In new condition
- With all tags and ribbons attached
- Free from makeup, stains, deodorant marks, odors, pet hair, and damage
Accessories and items marked final sale are not eligible for return or exchange.
For complete details, please visit our Return Policy page.
How do I return an item for a refund?
To request a return, please contact our customer support team or follow the return instructions listed on our Return Policy page.
- Review the return requirements.
- Contact BL Dress support for return instructions.
- Ship the item back within the eligible return window.
- Once the item is received and inspected, the refund will be processed according to the return policy.
Returns that do not pass inspection may not be accepted, and the customer may be responsible for shipping fees to receive the item back.
How do I exchange an item?
Under our return policy, we do not currently offer product exchanges. You would need to return the unwanted item (provided it meets our return policy criteria) and then place a new order for the replacement. We do not have stock set aside to exchange for returned items.
Are accessories returnable?
Accessories are final sale and are not eligible for return or exchange.
Can I return a dress if I already wore it?
No. Returned items must be unworn, unaltered, and in new condition with all tags and ribbons attached.
Items with makeup, stains, deodorant marks, odors, pet hair, damage, or signs of wear may not be accepted.
Support & Contact
Need help choosing a size, tracking an order, or preparing for an event?
How do I contact BL Dress customer support?
You can reach us by email at support@bldress.com.
Do you help with sizing before I order?
Yes. If you are unsure which size to choose, please contact our support team before ordering.
For the most accurate recommendation, include your bust, waist, hip, and height measurements, along with the style you are interested in.